Welcome to MandiKart! Your privacy is incredibly important to us. This Privacy Policy explains how MandiKart ("we," "us," or "our") collects, uses, shares, and protects your personal information when you use our website, mobile application, and related services (collectively, the "Service").
This policy applies to all users of our Service, which is exclusively available within the Indian Institute of Technology (IIT) Mandi campus. By using the Service, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
We collect information to provide and improve our Service to you. The types of information we collect are:
a) Information You Provide Directly to Us:
Account Information: When you create a MandiKart account, we collect personal details such as your name, email address, mobile phone number, and your specific delivery address within the IIT Mandi campus (e.g., Hostel, Block, and Room Number).
Order Information: We collect details about your orders, including the food items you purchase, the Vendor you order from, the date and time of the order, and any special instructions you provide.
Payment Information: When you add a payment method, your payment details (like UPI ID, credit/debit card number) are collected and processed directly by our secure third-party payment gateway. MandiKart does not store your full financial details on its servers.
Communications: If you contact our support team, we will collect the information you provide in your communications, such as the content of your query and your contact details.
b) Information We Collect Automatically:
Usage Data: We may collect information about how you access and interact with our Service, such as the pages you view, features you use, and the date and time of your visits.
Device Information: We may collect information about the device you use to access our Service, including the hardware model, operating system and version, and unique device identifiers.
Location Information: To facilitate delivery, we confirm your location is within the IIT Mandi campus (North or South). We collect your specified delivery address, which is precise location data within this limited geographical area.
We use the information we collect for the following purposes:
To Provide and Manage the Service: To create and manage your account, process your orders, facilitate deliveries to your specific campus location, and process payments.
To Communicate With You: To send you updates about your order status, receipts, and security alerts. We may also send you promotional messages or newsletters, from which you can opt out at any time.
For Customer Support: To respond to your questions, comments, and requests.
To Improve Our Service: To analyze usage trends and user feedback to understand what parts of our Service are most popular and to improve the user experience.
For Safety and Security: To prevent fraud, protect the security of our platform, and enforce our Terms and Conditions.
To Comply with Legal Obligations: To meet any applicable legal or regulatory requirements.
Your information is shared only in the following limited circumstances:
With Vendors: We share your order details (items, special instructions) and your first name with the Vendor you order from so they can prepare and pack your order correctly.
With Delivery Personnel: We share your name, delivery address (Hostel, Room No.), and mobile number with our delivery personnel to enable them to locate you and complete the delivery successfully.
With Third-Party Service Providers: We work with third parties to perform services on our behalf, such as payment processing and data analytics. These service providers only have access to the information necessary to perform their functions and are contractually obligated to protect your information.
For Legal Reasons: We may share your information if we believe it's required by applicable law, regulation, legal process, or governmental request, or to protect the rights, property, and safety of MandiKart, our users, or others.
We are committed to protecting your information. We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, use, or disclosure. However, please be aware that no method of transmission over the internet or method of electronic storage is 100% secure.
We retain your personal information for as long as your account is active or as needed to provide you with the Service. We may also retain information to comply with our legal obligations, resolve disputes, and enforce our agreements.
You have rights regarding your personal information:
Access and Update: You can review and update your account information at any time by logging into your account settings.
Opt-Out of Communications: You can opt out of receiving promotional emails from us by following the unsubscribe link in those emails.
Account Deletion: You can request to delete your account by contacting us. Please note that we may need to retain certain information for record-keeping purposes or to complete transactions.
Our Service is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected such information, we will take steps to delete it.
If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:
Email: mandikart00@gmail.com
